FAQ

Help Center

How long until my order ships?

Processed in 1–2 business days, with U.S. delivery in 5–9 business days after.

Do you offer free shipping?

Yes — free U.S. shipping on orders over $75.

Can I track my order?

Absolutely — you'll get a tracking link by email as soon as it ships.

Do you ship internationally?

Not yet — we currently ship within the United States.

What's your return window?

30 days from delivery for unused items — see our Returns page.

My item arrived damaged — what do I do?

Email a photo within 7 days and we'll replace or refund at no cost.

How do I care for my pieces?

Care varies by material — read more on our Journal.

Are pieces exactly as pictured?

We photograph honestly; natural materials carry small variations — part of their character.

What payment methods do you accept?

All major cards and popular digital wallets, secured with SSL encryption.

Can I change or cancel my order?

Email us within 1–2 hours of ordering and we'll do our best before it ships.